Shipping

International shipping

*See below for customs and import duties information

After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.

Shipping Times

Country Standard (business days) Express (business days)
Australia 7-14 days DDP 2-5 days  DDP
Canada 3-9 days  DDP 1-3 days  DDP
China 8-11 days DDP 3-6 days  DDP
France 6-12 days  DDP 1-3 days  DDP
Germany 6-12 days  DDP 1-3 days  DDP
Hong Kong 4-6 days  DDP 1-3 days  DDP
Israel Not Available 1-3 days  DDP
Italy 6-12 days  DDP 1-3 days  DDP
Japan 5-7 days DDP 2-4 days  DDP
Netherlands 6-12 days  DDP 1-3 days  DDP
Singapore 5-7 days DDP 1-3 days  DDP
Spain 7-12 days  DDP 1-3 days  DDP
Switzerland 6-12 days  DDU 1-3 days  DDP
United Kingdom 6-12 days  DDP 1-3 days  DDP
Rest of World 7-14 days DDU 3-5 days DDP

*DDP-Duties and taxes are included in the product’s price.

*DDU-Duties and taxes are not included in the product’s price and is the responsibility of the customer. Payment of these fees is required to release your order from customs upon arrival.

Countries we don’t ship to:

Algeria
Brazil
India
Indonesia
Iran, Islamic Republic Of
Iraq
Morocco
Tunisia
Venezuela

Can I pay in my local currency?

The currency will be set according to your location and displayed while you shop and at checkout.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

How are taxes and duties calculated?

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

What is the exchange rate applied?

When purchasing in a currency other than EUR, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

international returns

We offer FREE returns on all orders over 50 EUR!

Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders over 50 EUR. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.

For international returns under 50 EUR, the customer is responsible for return shipping.

 

Receive a damaged item?

Receive a damaged item? Please reach out to our Customer Support team at support@freewatch.eu and they will help resolve the issue.

How long does it take to process my return?

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.